From:  Nancy Smoyer

     Date:  August 22, 2014

Subject:  The Daily Appeal

Ken

I resemble that remark!  Fortunately, as Ken says, the helpers are unfailingly polite and don't comment on my ignorance when I ask which cord is the power cord or equally ignorant questions.

Nancy


    From:  Dick Ellis

     Date:  August 22, 2014

Subject:  The Daily Appeal

It never changes....I get calls every day saying..."I want to appeal my case."   Well sir, there are no forms to fill out, you must create your own legal documents from scratch, it takes about 3-months to put together an appeal, and we have a "how-to" manual on our web-page that is 81-pages long.  

Click!

Dickie


    From:  Ken Kalish

     Date:  August 22, 2014

Subject:  The Daily Appeal 

 About that help desk joke: We owned a computer business for ten years.  Many of the calls that came in were the result of users making simple errors.  We would patiently walk the user through the problems until the issue was resolved.  Our report sheet would say that user so-and-so’s problem was resolved by correcting a loose nut on the keyboard.
Ken


    From:  Ken Kalish

     Date:  August 22, 2014

Subject:  The Daily Appeal

 About that help desk joke: We owned a computer business for ten years.  Many of the calls that came in were the result of users making simple errors.  We would patiently walk the user through the problems until the issue was resolved.  Our report sheet would say that user so-and-so’s problem was resolved by correcting a loose nut on the keyboard.
Ken


    From:  Frank Rogers

     Date:  August 22, 2014

Subject:  The Daily Appeal 

Our engineers at FEN used to note the problem was caused by "operator head space."


    From:  Dick Ellis

     Date:  August 21, 2014

Subject:  The Daily Appeal  [Pertinent portion only.]

 Caller:      'Can you give me the telephone number for Jack?' Operator:     'I'm sorry, sir, I don't understand who you are talking about.' Caller:     'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC 
wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?' Operator:     'I think it means the telephone plug on the wall.'


    From:  Bob Morecook

     Date:  April 14, 2014

Subject:  Computer Help

De-fragging is generally more creative than Fragging, which is generally destructive.

Bob


    From:  Mike Pitts

     Date:  April 14, 2014

Subject:  Computer Help

Thanks guys for your input.  Defragging seems to have done the trick.

Mike


    From:  John Thomas

     Date:  April 14, 2014

Subject:  Computer Help

First what type of computer are you running, PC or Mac?

Do you have a virus software installed?  If so run it, it my be a bug or virus.  If you do not have one try what Bob suggested.
Also defragging per Robert might help.
Also doing what Ron suggested.  However before booting up with the firewalls turned off, unhook your LAN cable.

If that does not clean it up you may need to download one of those anti-virus / clean up programs that look at all your files and see if there are problems.
I do not have any good suggestion for a progam.

f not, download the free version, update it, then run a deep scan (takes quite awhile).  If you are running it, manually check for updates and run a deep scan.  What anti-virus software are you running?


    From:  Steve Ziegler

     Date:  April 14, 2014

Subject:  Computer Help

Mike - I once had an external USB hard drive that would delay boot up by about 12 minutes.  I unplugged it and normal boot time returned.  So I suggest unplug all but keyboard and mouse, and see if you get back to a normal boot time.  Then, one-by-one return each thing you unplugged and re-start the machine.  Good luck !

Steve Zeigler

Venice, FL


    From:  Steve Ziegler

     Date:  April 14, 2014

Subject:  Computer Help

Mike - I once had an external USB hard drive that would delay boot up by about 12 minutes.  I unplugged it and normal boot time returned.  So I suggest unplug all but keyboard and mouse, and see if you get back to a normal boot time.  Then, one-by-one return each thing you unplugged and re-start the machine.  Good luck !

Steve Zeigler

Venice, FL


    From:  Ron Turner

     Date:  April 13, 2014

Subject:  Computer Help

My personal experience in marathon length boot ups always involved using more than one anti-virus/firewal progams at the same time.  Deactivate one or all of your anti-virus/firewal programs and try the boot up.  If successful, activate one of the programs. Regards,

Ron


    From:  Bob Peetz

     Date:  April 14, 2014

Subject:  Computer Help

Are you running Malwarebytes?

If not, download the free version, update it, then run a deep scan (takes quite awhile).  If you are running it, manually check for updates and run a deep scan.  What anti-virus software are you running?


    From:  Robert Vail

     Date:  April 13, 2014

Subject:  Computer Help

You probably have many unnecessary programs that are booting up during this time.  Also, when was the last time you defragged your hard drive?  These things will cause a computer to boot slowly. 


    From:  Mike Pitts

     Date:  April 13, 2014

Subject:  Computer Help

I've learned, without question, that many of our AFVN'ers are quite expert when it comes to computers.  So maybe somebody can solve a problem I have.  In recent days my computer has taken quite a long time to 'boot up' when I turn it on.  Sometime as long as five to eight minutes.  I haven't dome anything that would account for this - nor have I added any new programs.  Any thoughts on what may have caused this?

Mike Pitts

AFVN 69-70


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